Shipping Policy

Order Processing and Shipping Schedule

At Hipnos & Nicte, we strive to ensure that your orders are delivered promptly and efficiently. Our products are shipped from two warehouses: Spain or Asia, depending on the item and its availability.

• Shipping from Spain: Orders typically arrive within 8-12 business days.
• Shipping from Asia: Orders typically arrive within 10-15 business days.

All orders are processed between Monday and Friday.

Our logistics team will prepare your order with the utmost care and efficiency.

Please note that order processing takes between 5-6 business days before shipment.

Please Take into consideration that we can suffer delays in period of promotions and sales.

During peak promotional periods, there may be slight delays in processing and delivery times. We appreciate your understanding and patience during these times as we work to fulfill your order as quickly as possible

Customs and Taxes

The prices displayed on our website are tax-free.

At Hipnos & Nicte, we want to make your shopping experience as seamless as possible. If your order is shipped from our Spain warehouse and you are located within the European Union (EU), you will not be required to pay any additional taxes or customs fees. Your order will arrive without any extra charges, as all necessary taxes and duties are covered within the EU.

However, if your order is shipped from China or if you are located outside the EU, you may be subject to customs duties, taxes, or other fees upon delivery. These charges are determined by your local customs authorities and are the responsibility of the recipient. We recommend checking with your local customs office for more information about potential charges.

We are committed to transparency and ensuring that you are fully informed about any potential costs related to your order.

Non-Coverage by Hipnos Nicte:

We do not cover these charges and are not responsible for delays caused by the customs department in your country.

Delivery Addresses and Order Cancellation

- Address Accuracy: Customers must provide a correct and complete delivery address. If an order is returned due to an address error, it cannot be canceled, and the customer will be required to provide a valid address for redelivery.

Summary

This comprehensive shipping and customs policy is designed to inform and assure our customers throughout their purchasing process. We are committed to providing clear, transparent, and responsive service to ensure a seamless and satisfactory shopping experience at Hipnos Nicte.