FAQs

You can simply contact us to info@hipnosnicte.com where our customer service team will be happy to help you with whatever you need.

We accept all major credit cards (VISA, Mastercard, AMEX, Maestro)  PayPal, Google Pay, Shop Pay payments.

Please note that order processing takes between 1-3 business days before shipment.

During peak promotional periods, there may be slight delays in processing and delivery times. We appreciate your understanding and patience during these times as we work to fulfill your order as quickly as possible.

At Hipnos & Nicte, we strive to ensure that your orders are delivered promptly and efficiently. Our products are shipped from two warehouses: Spain or China, depending on the item and its availability.

• Shipping from Spain: Orders typically arrive within 3-6 business days.
• Shipping from China: Orders typically arrive within 7-12 business days.

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

However If your order is shipped from our Spain warehouse and you are located within the European Union (EU), you will not be required to pay any additional taxes or customs fees. Your order will arrive without any extra charges, as all necessary taxes and duties are covered within the EU.

If you are not happy with your purchase and wish to return an item, please contact us within 14 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

Please contact us within 3 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.